Western National Bank is considering opening a drive-through window for customer service. Management estimates that customers...
Western National Bank is considering opening a drive-through window for customer service. Management estimates that customers will arrive at the rate of 15 per hour. The teller who will staff the window can service customers at the rate of one every three minutes
Please calculate the arrival rate.
20 customers/hour
0.333 customers/hour
0.0667 customers/hour
15 customers/hour
Homework Answers
Answer: (d) 15 customers / hour
Explanation: Arrival rate is defined as the number of customers arriving in a shop or in an outlet per unit of time. Mathematically,
Arrival rate = Number of customers / Time
In the given scenario, management estimates that customers will arrive at the rate of 15 per hour. Therefore,
Arrival rate = 15 customers / hour
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