Question

Blinking Printer Lights

You are experiencing the problem of blinking lights with your HP DeskJet 920C printer: The Power light blinks but the Cartridge & Resume lights are off. This happens when the printer is NOT currently processing a print job.

Go to www.hp.com, and consult their knowledgebase to find out how to solve this problem. Use a time-piece to track precisely how long it takes from the moment the hp home page loads until the solution is found.

1. How long did it take?

2. Document your navigation (“click”) path.

3. Copy and paste your finding: the instructions for fixing the problem

Answer 1

Cause

The product is printing, or there might be a software issue.

Try these solutions in the order presented to resolve the issue.

Solution one: Wait for the print job to finish

If the product is currently processing a print job, wait for the print job to finish. If the product is not printing, continue to the next solution.

Solution two: Turn the printer off and on again

Turn the product off, and then turn the product back on to resume printing.

1. Press the Power button () to turn the product off.

2. If the product will not turn off, disconnect the power cord from the outlet, and then connect it.

3. Press the Power button () to turn the product on.

4. Try to print again.

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