Question

How, when and for what purposes do Starbucks use Artificial Intelligence to manage business? ( 2000 words )

Answer 1

Solution:

Artificial intelligence is the next big thing which is going to transform the businesses to a great extent. Any kind of business can implement AI in their operations and reduce the costs due to the benefits of Artificial intelligence. For the case of Starbucks, it can use Artificial intelligence in their store operations where the majority of their tasks can be automated. The activities which happen beyond the line of visibility of the consumers can be automated with the help of robotics and artificial intelligence. There can be instances of introducing a robot assistant at the store for cleaning the tables or doing the most basic of operations which are not creating any significant value for either the customer or Starbucks.

Activities such as cleaning, lifting trash (used for pilot projects in some of the stores) can be managed by robots who work on the principles of artificial intelligence will be of great help. Artificial intelligence can also be used for security measures for the customers ensuring maximum security for the belongings of the customers. In a more deep way, AI can be used to develop systems which will enable more personalized delivery of services to the Starbucks customers will allow a greater customer satisfaction and result in increased brand value for Starbucks.

Actually, the uses of Artificial Intelligence are immense and they are on the rise as the technology is progressing further. Starbucks has already been doing some of the activities stated in the above paragraph and also there is a possibility of including a higher tech implementation in Starbucks store involving robotics. Some of the pilot projects were conducted for their usability and soon they might just be implemented. Hence, AI poses great opportunities for businesses of any sorts.