Question

Your definition should have at least 5 different service quality dimensions. Each dimension should have a brief but well-written explanation of what it means to you in your own words.

The fast food industry is generally classified as a service operation that produces a tangible commercial product (salad, sandwich, bagel, hamburger, etc.). Identify 3 competing services (i.e., 3 competing fast food restaurants).

Use your definition of quality to determine which of these competing services is of the highest quality. Summarize your findings in a short, well-written paper (~1 page).

Answer 1

Delivering quality service is one of the major challenges facing hospitality sector. It is an essential condition for success in the emerging keenly competitive and global hospitality markets. Quality is the key to achieving customer satisfaction. Quality is a dynamic state associated with products, services, people and environments that meets or exceeds expectations. Quality is also rapidly embracing the nature or degree of impact an organization has of its stakeholders, environment and society. Your customers of your business is based on the product or service you deliver and on the day-to-day contact they have with your staff. (