Question

ITIL v3 Quiz - #26 -#30 Q's

Question 26.

Which of these best describes the purpose of Availability Management?

Select One:

A. To ensure that there is always sufficient capacity available to meet all customer demands

B. Information is available and usable when required

C. Minimize the impact of incidents that cannot be prevented

D. To ensure that the level of availability delivered in all IT services meets the agreed availability needs and/or service level targets in a cost-effective and timely matter

Question 27.

Which of the following does the availability management process include?

1. Assist with the diagnosis and resolution of availability-related incidents and problems

2. Assess the impact of all changes on the availability plan

3. Monitor events in operations bridge

Select one:

A. 1 and 2
B. 1 and 3

C. 1, 2 and 3

D. 2 and 3

Question 28.

What is the scope of service design?

Select one:

A. To create and maintain a portfolio of quantified services
B. To monitor service level targets as agreed in service level agreements

C. To assess and evaluate all changes and their impact on the operations

D. Service solutions for new or changed services

Question 29.

Which of the following is the correct description of technology metrics?

Select one:

A. These metrics are a measure of the end-to-end service performance

B. Any request or demand that is entered by a user via a self-help web-based interface

C. These metrics are captured in the form of CSFs, KPIs and activity metrics for the service management processes

D. These metrics are often associated with component and application-based metrics such as performance and availability

Question 30.

Which of the following covers scope of continual service improvement (CSI)?

Select one:

A. Reviewing management information and managing the continual service improvement register

B. Reviewing management information and managing the catalogue

C. Aligning the service portfolio and maturing the organization, management, processes and people

D. Conducting internal audits and recommending improvement opportunities

Answer 1

Question 26

Answer : D. To ensure that the level of availability delivered in all IT services meets the agreed availability needs and/or service level targets in a cost-effective and timely matter

Question 27

Answer : C. 1, 2 and 3

Question 28

Answer : D. Service solutions for new or changed services

Question 29

Answer : D. These metrics are often associated with component and application-based metrics such as performance and availability

Question 30

Answer : A. Reviewing management information and managing the continual service improvement register