Compare the ways in which service offerings and manufactured goods and how do the differences you...
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Compare the ways in which service offerings and manufactured goods and how do the differences you have reported affect the management of service quality?
Homework Answers
Services are intangible as they cannot be felt, seen or smelled. While goods are tangibles. Services cannot be stored and are consumed at the time of creation. While, goods can be manufactured, stored and consumed by customers as and when required. Services demand immediate response from customers in terms of feedback and satisfaction. Thus, services cause immediate impact on business. Therefore, service quality is of topmost importance to success of business.
Managing service quality is more critical than management of manufacturing of goods. Services are customized to suit customer requirement. Thus, agility is important in order to ensure customer satisfaction. This sector requires continuos improvement and updating to industry standards.
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