1. Describe a customer service event (negative or positive) you have experienced within the past few months. Tell the story of what happened and then address the following questions.
2. How did the service event affect your opinion of the company or organization involved?
3. What aspect of the organizational supply chain was most relevant to your experience?
4. In what ways, if any, could the organization have changed its logistics methods to make your customer experience more positive?
The incident happened last month, when I decided to purchase a study table from a renwned e commerce site during a promotional offer scheme. The table was delivered after two days of placing the order, However, the table, which was in from of different parts packed neatly, needed tp be installed by the company's person. The company's contact number was npt reachable. Finally, after three days, I decided to call e commerce company, which had no clue about it. I reeceived a call from them after 7 days, and the table was installed after 10 days. To make it worse, the person asked for installation charges,( which were mentioned in a very fine print on the product page, and like every reasonable person, was missed by me). It was a bad experience, which I brought in notice of the company.
2. My opinion of this e commerce company was very good so far, given my experience. However, this changed it completely. I believe that this compay tied up with an organisation with a poor customer focus and deceptive policies that led to this incident.
3. The last mile delivery and customer service was most relevant to my experience with the company, where the company failed to live up to my expectations.
4 The company should make sure that it partners with right people, and refrains from doing business with such small time organisations which believe in one time fleecing of customer. It should make sure that the items sold by it are installed well within time, and there are no hidden and unpleasant surprises afterwards.
1. Describe a customer service event (negative or positive) you have experienced within the past few...
Describe 1 customer service experience you have had in the past, (a negative one ). What made the negative experience bad? What would you have done differently in the case?
think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you know anything about the design of the organization involved? Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system? Would what you have learned in this Unit change your reaction to receiving poor quality service? How?
Think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system? Would what you have learned in this chapter change your reaction to receiving poor quality service? How? What would you recommend to improve the system going forward? Make sure your answer begins with an introduction and ends...
You are the hiring manager within your organization, and you are tasked with the requirement to locate the best candidates to fill a few current openings. Your company is in need of individuals who can work effectively with a diverse population, who have previous experience leading others, and who display an eager attitude and willingness to learn from corporate training. Compile a PowerPoint presentation with your analysis of how hiring practices and effective leadership can enhance performance measures. Explain how...
Customer Service 7 Journal What is the problem? As you learned in the Discussion, the most crucial aspect of providing stellar customer service involves being able to define the problem so you can prioritize the solution(s). It only takes one or two interactions with a customer service department that cannot understand what the problem is, and thus cannot resolve it, for a customer to lose confidence in a company’s support system. Experiencing issues with a customer service department can cause...
Specifically answer this prompt: Have you ever experienced a negative or positive externality? Specifically identify the "consumers" and the "producers" in the market, and how you were affected by that market. Specifically explain what the positive or negative externality is, and if possible give a dollar value of that positive or negative externality. Use either government regulation or the Coase Theorem in your response and be specific on the type of regulation (e.g. taxes, subsidies, command & control). One example...
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Principles of marketing Assignment Choose the answer 1. A door hardware company’s marketing and supply chain teams have developed a good rapport between them. As information flows easily back and forth between the teams, additional ways are discovered to optimize the distribution process. A new member joins the distribution team and asks how a supply chain differs from a marketing channel. Which of the following is the best answer to her question? 1.Marketing channels and supply chains deal with customers...
PART XIII: EMOTIONS: POSITIVE, NEGATIVE, AND IRRATIONAL from Manager's Bookshelf, 10th Edition by Pierce & Newstrom • Reading 1: Prisoners of Our Thoughts: Victor Frankl’s Principles at Work, by Alex Pattakos • Reading 2: Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict, by Peter J. Frost • Reading 3: The Upside of Irrationality and Predictably Irrational, by Dan Ariely Prisoners of Our Thoughts: Victor Frankl’s Principles at Work 1. Victor Frankl contended that people are always free...
Question: Using the idea you have chosen for your project, describe how you will evaluate the success of the new product or service and its branding. Suggest process(es) outlined in the text and explain what feedback loops will occur. My answer: My idea is that Coca Cola Company should launch ready to drink tea in the Indian market. There are a few processes that can be used to implement to evaluate the success and failures of this product in the...