Question

Every effective supervisor must be a good detective. true or false

Ethics are the standards that are used to judge rightness or wrongness of a person’s behavior toward others. true or false

Most organizations use the matrix approach at the top and other approaches at lower levels. true or false

Reengineering is very expensive and should be used only for big challenges that really matter.true or false

Some leaders do not like to delegate tasks due to the desire for control. true or false

Face-to-face communication is lowest in information richness. true or false

Written communication is good for carrying impersonal information such as data. true or false

Active listening places the supervisor in a receiver's role and encourages feedback from others. true or false

People always act rationally. true or false

Extrinsic motivation is behavior performed not for its own sake but due to the consequences associated with it. true or false

Ego needs are related to status, recognition, and self-confidence. true or false

Achievement, recognition, and responsibility are motivating factors according to Herzberg's theory. true or false

In Locke's goal-setting theory, goals are an important motivating factor if properly set. true or false

One of the behaviors that an employee might engage in due to a perceived lack of equity, is to take longer breaks. true or false

Employees are more likely to commit to goals they have had a hand in setting. true or false

Answer 1

Every effective supervisor must be a good detective. true

Supervisors are essentially fixers. If there is a problem in the factory, they try to track down the issue like a detective and fix it

Ethics are the standards that are used to judge rightness or wrongness of a person’s behavior toward others. true

Ethics are about what is right and wrong according to a person’s conscience. They go beyond legal and moral obligations

Most organizations use the matrix approach at the top and other approaches at lower levels. False

Most organsaition use the functional approach at the top. Because

• this allows for more efficiency through specialization
• allows tighter control of functions
• centralizes the functional expertise at the top

Reengineering is very expensive and should be used only for big challenges that really matter. True

Means redesigning processes and functions. This mean chaging the fundamentals and hence this can be very expensive as it needs a complete overhaul. So this should be saved for big challenges like newproduct development , new vsison etc

Some leaders do not like to delegate tasks due to the desire for control. true

As Andrew Carnegie said, Some leaders do not like to delegate tasks

• due to the desire for control.
• Lack of trust in others
• Out oif fear that employee wial make mistakes

Face-to-face communication is lowest in information richness. False

Information richness of a channel is measured by the amount of verbal and non-verbal information it can cary

• High information richness- face to face ,group meetings. These are necessary for presenting complex information and emotional issues
• Low information richness includes written communication -e-mails

Written communication is good for carrying impersonal information such as data. true or false

Low information richness includes written communication -e-mails. These can be used for impersonal information like data, policies

Active listening places the supervisor in a receiver's role and encourages feedback from others. true

Active listening is taking effort to listen and understand others. This includes

• Avoiding distractions while listening to others
• Head nodding
• Repeating what the speaker says

This helps the supervisor in understanding the employees better and encourages feedback

People always act rationally. false

People do not always act rationally. They also go by feelings and emotions

Extrinsic motivation is behaviour performed not for its own sake but due to the consequences associated with it. True

Extrinsic motivation is behaviour performed not for its own sake but due to the consequences (pay, promotion, and benefits) associated with it.

Ego needs are related to status, recognition, and self-confidence. True

Ego or esteem needs (Maslow’s hierarchy of needs) – these are related to

• self esteem and
• reputation – prestige, status, recognition

Achievement, recognition, and responsibility are motivating factors according to Herzberg's theory. True

Herzberg's theory

• Hygiene factors- lack of these factors negatively affects employee’s eg low pay, working conditions, job security. Their presence need not motivate employees. e.g. job security need not motivate employees
• Motivators- presence of these factors positively affect s employees eg. Achievement, recognition, and responsibility

In Locke's goal-setting theory, goals are an important motivating factor if properly set. true

In Locke's goal-setting theory states that if goals are properly set and managed, they can be a god motivating factor

One of the behaviours that an employee might engage in due to a perceived lack of equity, is to take longer breaks. true

Equity theory- if people are not treated in an equitable manner compared to peers, they engage in activities to either reduce their inputs (nor participating in discussions, taking longer breaks etc) and raise their rewards(asking for pay rise) . They may even leave their job

Employees are more likely to commit to goals they have had a hand in setting. True

When employee participate in setting their goals they are more likely to be committed