Question

A large service organization states on its L&D website:

‘We evaluate every course we provide by:

• sending a survey to learners three months after the course, checking how the learning has made a difference to their performance at work
• sending a survey to learners’ line managers six months after the course for their views on how the course has impacted on the learner’s performance
• checking service information for any improvements 12 months after the course.’

Analyze and critique this service organization's approach to L&D evaluation.

Answer 1

The critique to the service organizations' approach to L&D evaluation is as follows:

1. Background of Evaluation:

The service organisation should be providing a clear link between its previous evaluation and the ideas it found for development covering all the theories related to literature.

2. Methodology:

The service organisation should cover all the issues which need by providing relevant measures and methods for its consultation.

3. Analysis:

The service organisation should make efforts for identifying and justifying the strategy analysis techniques.

4. Ethical Consideration:

The service organisation should raise those issues that are relevant to their evaluation purpose.

5. Implications for the Service:

The service organisation should clearly consider the benefits of the service by justifying it in terms of the cost incurred.