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The importance of service process quality is best seen in health care because: many medical malpractice...

The importance of service process quality is best seen in health care because:

many medical malpractice suits have no clinical reason but have been a function of how the service was delivered.

customers want to have easy access in every service situation.

the process quality affects consumer perception of the price-value relationship.

in the era of transparency, metrics are being developed on service process quality.

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Many medical malpractice suits have no clinical reason but have been a function of how the service was delivered is the reason because of which the importance of service process quality is best seen in health care. Whereas the remaining reasons are not valid in this context.

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