Question

1. Describe J.C; Penney's culture before and during Johnson's time in the organization. What were the attributes that Johnson changed, and how did this impact the culture and success of J.C. Penney?
2. What types of organizational culture apply to J.C. Penney before and during this change in leadership?
3. According to Stein, changing an organizational culture involves a teaching process. If you were to have a meeting with Johnson, what processes would you recommend to improve the organizational culture at J.C. Penney?

Answer 1

Q1.. This contextual analysis centers around the issues looked by J.C. Penney in the retreat and the progressions the organization had taken to win back. J.C. Penney used to be a main retailer in the US, yet the organization neglected to adjust to the changing industry condition around then. Ron Johnson, the previous Apple official, at that point assumed control over the retailer J.C. Penney. Individuals were faithful to the organization as the organization bolstered its kin during the time of hardships, for example, subsidence. This made a culture that is the two qualities by the organization, organization representatives and the customer.With the entry of the Johnson, the way of life at the organization turned out to be more tyrant type as opposed to steady. The open culture was changed to progressively cryptic culture where nobody was permitted to pose inquiry and give recommendations. The way of life of J.C. Penney's before Johnson's time in the association was a market culture. It was by all accounts old and thought about exhausting methodology. Clients came to J.C. Penney's for a markdown and the statistic of the purchasers were a more seasoned age. This made a domain where the organization's own workers don't have the trust for the association. Individuals began leaving the organization and the tenacious quest for pulling in new clients. This makes a gap in the client section that penny was constantly pulled in and were behind the achievement of the organization for example the individuals who look for ordinary low prices.I accept that by misreading what customers need helped in his bomb endeavour to make J.C. Penney's effective in rebranding. By utilizing a "no-coupons, no-business explore" to the chain it brought deals since clients like down to feel like there are getting a decent deal after they chased for it. Something else that I accept he committed an error about was he didn't test thoughts ahead of time; when inquired as to whether he ought to do a trail of this new ides Johnson won't. I feel that Johnson treated J.C. Penney as a new business when truth be told his strategies were distancing his center clients. By utilizing new terms and doing an odd apathetic the shopping extravaganza following Thanksgiving deal he befuddled and wasn't successfully a similar language as his clients which further estranged them.

Q2... The kind of hierarchical culture which applies to J.C. Penney before this adjustment in initiative was advertise. Market has a pushed to contend and its client center, and efficiency. After the progressions the way of life changed to chain of command, which is amazingly unique, since it about the methods is one of estimation, control, and able procedures. At the point when Johnson was delegated as a CEO around then it was confronting a few difficulties regarding income, shares , stock costs and inner expense of activities . This issue was easy to comprehend and can be effectively taken care of with a strong and agreeable culture by the top administration. . He has taken initiatives to lessen the real cost of work and activities however never thought to diminish the costs brought about without anyone else's input and his group or close individuals from the association. When you're rolling out extreme improvements and upbraiding workers this turns into an unfriendly situation period and its more terrible when the pioneer is making this condition. It very well may be said as the new culture was involving dread to terminate, less employer stability, choice from supervisor just and workers feel demotivated and so on. Indeed, a negative work spot culture or autocracy was built up at the JC Penney.