Question

Mrs. Rosenberg has come to your boss’ office to complain about one of the workers who ruined her lawn by driving his truck over it after a heavy rain. Unfortunately, not only did she not make an appointment to discuss the problem, she has now been talking for over ten minutes and your boss is about to be late for a meeting. Connect how your boss proceeded to mishandle the situation with the tips he ignored on how to create an environment that will facilitate positive communication. Match Errors 1-3 with Tips A-B. Error 1: Impatiently, your boss interrupts Mrs. Robinson to tell her he has to get to his meeting and then tells you to fit her into his schedule next week, if she wants to continue with her complaint; Error 2: Then, he informs Mrs. Robinson that she should have told the worker where to park the truck and that he could not accept her explanation that she did not have the time to do so; Error 3: Finally, without waiting for Mrs. Robinson to respond, your boss thanks her for expressing her concerns but admits that he cannot really understand why she is so upset, because grass is not ruined by being run over by a truck just one time. Tip A: Take turns and understand, Tip B: Set aside a special time and do not interrupt, Tip C: Acknowledge and be accepting.

		A-1, B-2, C-3
		B-1, C-2, A-3
		C-1, A-2, B-3
		A-3, C-1, B-2
		B-3, C-1, A-2

Answer 1

Correct answer is B-1, C-2, A-3

Error 1: Impatiently, your boss interrupts Mrs. Robinson to tell her he has to get to his meeting and then tells you to fit her into his schedule next week, if she wants to continue with her complaint;

Above error was done by ignoring Tip B Set aside a special time and do not interrupt,

Error 2: Then, he informs Mrs. Robinson that she should have told the worker where to park the truck and that he could not accept her explanation that she did not have the time to do so;

Above error was done by ignoring Tip C: Acknowledge and be accepting.

Error 3: Finally, without waiting for Mrs. Robinson to respond, your boss thanks her for expressing her concerns but admits that he cannot really understand why she is so upset, because grass is not ruined by being run over by a truck just one time.

Above error was done by ignoring Tip A: Take turns and understand