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Fill in the blank using one of the following options. ____________ is a tool for understanding...

Fill in the blank using one of the following options. ____________ is a tool for understanding customer opinions that are expressed on Web sites and in communication centers—from e-mails, forms, surveys, internal files, and reports

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Ans: Forms
Analysis: Feedback form is an effective tool for understanding customer opinions that are expressed on Web sites and in communication centers

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