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Brianna Mishovsky is the training coordinator for a large national insurance company. The company has recently...


Brianna Mishovsky is the training coordinator for a large national insurance company. The
company has recently agreed to purchase a new software package that will substantially
increase worker productivity in its Claims Processing Department. The new software represents
a major change for the company, and it is scheduled to come online in a month. The
implementation schedule presents problems for Brianna’s training group because several
weeklong training sessions on the use of the new software must be scheduled to accommodate
all the workers in the Claims Processing Department. To meet the need for the additional
training classes, Brianna has to install PCs in a training room where none exist now.
Brianna has purchased 20 refurbished PCs that can be used for the training activity, but they
do not currently have an operating system installed (when refurbished, the hard drives were
replaced with larger drives). Brianna learned that the new claims processing software is
designed to run on Windows, so you will need to assist Brianna with the installation of the
latest version of Windows on all of the training PCs.
Your first task is to prepare an installation procedure for installing Windows on the training
machines. First, research the steps to install Windows. (If possible, go through an actual
Windows installation to identify the steps in the procedure, the key decision points, and the
installation options available.) Next, write a first draft of the installation procedure for the
Windows installation. As you work on your draft, make a list of some questions you will need to ask Brianna to clarify how she wants Windows configured on the training machines.
Brianna has asked you to make the procedure steps brief, but as complete as possible.Write a
draft of the Windows installation procedure steps and prepare a list of questions for Brianna
that you need answered before you can finalize your draft.

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