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1. Identify and explain the amount of service provided ( self- service/ limited service retailers/ full...

1. Identify and explain the amount of service provided ( self- service/ limited service retailers/ full service retailers) FOR H&M

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Answer #1

H&M is a leading clothes retailer which has a wide assortment of products on offer for consumers to choose from. The retailer H&M offer clothing choices for men, women and kids as well.

In the retail outlets of H&M, limited service is provided to customers in the form of retail clerks being available to help the customers chose their preferable outfits and also help them retrieve clothes of the right sizes. Also during checkout, there are staffs available for helping the customers with checkout and billing.

But it should be noted that H&M retail stores have a very limited amount of staffs inside stores and the customers are expected to do the shopping themselves and very little assistance is available unless asked specifically. Thus considering the above points, it is fair to say that H&M only provides limited service as a retailer.

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