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Explain the impact of the Internet on the management and provision of services, citing examples of...

Explain the impact of the Internet on the management and provision of services, citing examples of the impact of the Internet, on the one hand, on corporate and institutional services on the other.

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The internet made a revolutionary change on management and provision of services. The major changes are in the area of connectivity , data base management, interaction with customers and quality of deliverables. In the area of management internet brought changes in planning and designing things based on the objectives, building strategy through information analysis,. More structured data base management enhanced the quality of decision making and bringing lot of insights. This helps management for better stakeholders management and resolving issues sustainably. Provision of service enhanced through better possibilities and more connect irrespective of the hindrance of geographic barrier. Outsourcing and offshoring opportunities for service enlarged multifolds, business could establish footrpint across global and meet the customer demand. Understanding cusotmer relationship management through advanced business intelligence tools from internet and collet feedback, competiton position and marketing techniques enhancing etc made possible.

Corporate uses internet majorly for data base management and institutions service use for knowledge building and skill set development . Both corporate abd institutions focus on cusotmer and end deliverables quality where revenue is directly linked to it. Coroporates such as PepsiCo, Nestle wisely using internet based social media as their platform for promotion and ad campaign to connect better with large customers. This has replaced many conversation way of advertising and institutions services such as college launched their e learning or online portals for distant education and real time class room sessions. Internet has made dynamic change in service techniques where real time performance, monitoring can be done.

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