Question

1-  Pua is her hotel's spokesperson the day a robbery takes place at the front desk. Which of the following statements should she make to the reporters covering the event?

a.“The thief only got away with a little over $1,000.”
b.“Yes, the thief did escape with some cash, but, thankfully, he overlooked the valuables in the hotel safe.”
c.“The police were notified immediately of the robbery thanks to the silent alarm in the cash drawer.”
d.“The thief was a white male with red hair and one pierced ear.”

security and loss prevention management

Answer 1

c.“The police were notified immediately of the robbery thanks to the silent alarm in the cash drawer.”

This is the statement that should be made to the media as the investigation needs to be properly and only after that more details can be furnished publicly.

Answer 2

Explanation:

As the hotel's spokesperson, Pua should:

1. Acknowledge the incident without unnecessary details that could harm the hotel's reputation or ongoing investigation.

2. 
   

3. Reassure the public by highlighting that the most valuable items (in the safe) were not stolen.

4. 
   

5. Avoid specifics like the exact amount stolen (option a), security measures (option c), or the thief's description (option d), as these could compromise safety or the police investigation.

 

The correct answer is:
b. “Yes, the thief did escape with some cash, but, thankfully, he overlooked the valuables in the hotel safe.”