Question

Conflict occurs when two or more individuals perceive a situation differently and at least one person’s perception is that he or she has been negatively affected. In fact, conflict can occur at any time, in any situation, and often at the worst possible time. When a group or team is working toward a goal and conflict erupts the process can come to a halt until the conflict is resolved. For the following questions take into consideration a conflict that you have experienced in your workplace.

This discussion has two parts:

1. What role does differing behavioral styles play in a conflict?
2. Discuss the five methods of conflict resolution discussed by DuBrin (2001). What are the pros and cons of each of the following?
   1. Confront the issue directly.
   2. Receive criticism objectively and dispassionately while seeking clarification.
   3. Recognize all parties' points of view.
   4. Mentally convert negative aspects to positive ones.
   5. Negotiate and bargain.

Answer 1

Behaviour plays a major role in a conflict, infect it is one of source to conflict. People with conflicting behavioural nature may keep on looking for an issue to fight whereas people with calm mind and brain will try to avoid conflict. If a person is too aggressive behaviour then they will fight with small issues and keep on arguing till the time they feel that they have won the battle Whereas the person with calm and cool nature will give up very fast because they don't want to disturb their mental peace.

A conflict between two different natured people will be resolved easily but when both have same nature then conflict resolution becomes difficult.

1. Confront the issue directly.:- when we confront an issue directly we find out the solution for it bit fast but disadvantages if other person has aggressive nature then it might become ugly sometimes can delays the resolution plus sometimes it becomes never ending issue.
2. Receive criticism objectively and dispassionately while seeking clarification:- it is something when you are not ready to accept your criticism and question other person for reasoning and clarification , it may be become positive also if other person is able to give you proper clarification for that and make you understand that why he /she is pointing you out and what harm it can cause you BUT if person is not able to justify what is said that it creates big conflicts.
3. Recognize all parties' points of view.:- It helps in conflict resolutions when we try to understand everyone's point of view and give them the opportunity of explaining their issues listen carefully, then the chances of resolutions are more and sometimes it becomes a healthy discussion.
4. Mentally convert negative aspects to positive ones:- There are people who have the ability to convert negative conversations into positive environment, Positive people are conflict solvers there presence will make negative thoughts into positive, they will see the good side of it.
5. Negotiate and bargain :- sometime we need to bow down to come to a consensus , which is better for resolution if one is strict and will not negotiate on the terms then chances of conflict are more and there discussion or agreement may be dissolved which is loss to both the parties.