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Which features does a chatbot not have for its functionality? brief descriptions must be provided

Which features does a chatbot not have for its functionality? brief descriptions must be provided

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A bot is generally a software or program which performs an automated task. The chatbots are the automated bots which are there in the live chats in the chat platforms or the social media or help desks. The chatbot is a software which is programmed to communicate with a human user, and performs some predefined automated actions or gives out some responses. There are several features and applications of the chatbots, some of which are as:

a) Used in messaging apps for B2C customer service, sales and marketing

b) Used in the company apps and websites for providing tailored information to customers

c) Chat-bots are also used in Support Automation

d) Chatbots are used to mimic human behavior

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