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What is relationship marketing? How is a marketing-oriented firm different from a production-oriented firm or a...

  1. What is relationship marketing?

  2. How is a marketing-oriented firm different from a production-oriented firm or a sales-oriented firm?

  3. What are the major requirements for a group of individuals and organizations to be a market? How does a consumer market differ from a business-to-business market?

  4. What are the major components of a marketing strategy?

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Answer #1

1. Relationship marketing is a facet of customer relationship management (CRM) that focuses on customer loyalty and long-term customer engagement rather than shorter-term goals like customer acquisition and individual sales.

2. The basic focus of a company with a production orientation is toward maximizing production output. Under a production orientation, a company is succeeding when it is manufacturing as many products as possible at the cheapest possible price. In contrast, a company with a marketing orientation is squarely focused on the consumer. Market-oriented companies respond to marketing research and tailor their products in accordance with what they perceive to be the demands of the market.

3. A market is a group of individuals or organizations or both that need products in a given category and that have the ability and the authority to purchase such products. Markets are broadly classified as consumers or business to business markets, these classifications are based on the characteristics of the individuals and organizations within each market.

4. the major components of a marketing strategy are Market selection, Product planning, pricing, place, and promotion

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