Question

In today’s world, managers are dealing with changing workplaces, a changing workforce, global economic and political uncertainties, and changing technology. Four areas of critical importance to managers are delivering high-quality customer service, encouraging innovative efforts, using social media efficiently and effectively, and recognizing how sustainability contributes to an organization’s effectiveness.

Question: Using any of the popular business periodicals (such as Bloomberg BusinessWeek, Fortune, Wall Street Journal, Fast Company), find examples of managers doing each of the four management functions. Write up a description and explain how these are examples of that function.

Answer 1

Students answers will vary depending on the articles selected, but each should include the basic functions.

• Planning—encompasses defining an organization’s goals, establishing an overall strategy for achieving those goals, and developing comprehensive plans to integrate and coordinate.
• Organizing—determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
• Leading—managers motivate employees, direct the activities of others, select the most effective communication channel, or resolve conflicts among members.
• Controlling—to ensure that things are going as they should, a manager must monitor performance. The monitoring, comparing, and correcting is the controlling process.

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