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Question 16 Services require: A. The customer to be close at hand. B. customizable and oriented...

Question 16

Services require: A. The customer to be close at hand. B. customizable and oriented on customer requirements C. has no shelf-life and ends once the service is completed. D. All the above. Question 17

The line of visibility is a process flow chart that shows: A. Process steps in a process flow diagram. B. Shows process steps in a process flow that Customer see. C. Shows process steps a customer does not see in a process flow diagram. D. Items B and C.

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Answer #1

Answer 16 : C. Has no shelf-life and ends once the service is completed.

Note : As service cannot be stored for the later use as it ended when used by the customer.

Answer 17 : D. Items B and C.

Note : Line of visibility in the process flowchart shows what is visible to customers on the front stage and what is not visible to customers on the back stage.

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