Team Conflict
In a rare moment alone in her office, Jennifer Ames reflected on
the past 10 years of her
career at BabyProduct Corporation (BPC). She could easily chart her
successes: She had taken on challenges and produced results where
her colleagues had failed; she had increased the diversity of the
work force in every unit she had led; she had successfully launched
new products and developed several new markets. In fact, just a few
months before, Ames had been...
THE COMPANY: MORE POWER, INC.
More Power, Inc., is a large, local retail store specializing in
the sale and service of hardware, tools, lawn and garden
implements, and other materials for the home. More Power operates
seven days a week, dawn to dusk. Approximately 120 employees work
in distinct divisions within the store, including customer
service/return desk; warehouse and delivery; service and repair;
and three distinct sections focused on (1) hardware and tools, (2)
lawn and garden and outdoors, and...