Question

You are the project manager of a company that is building ATM software for a large bank and financial institutions. You have been told that the ATM software must meet very stringent quality standards. Including rigorous auditing of all transactions, ability to recover in case of software/ hardware errors, and fraud detection/analysis and robust two-factor authentication.

The ATM system is currently in production, when a quality problem is identified with a PIN card reader. This problem will require with a downtime of the manufacturing process while networks of the unit are performed. Fortunately, the units have not been shipped, to customers yet. Which of the following best describes the cost of quality associated with this problem?

a) Appraisal costs

b) Internal failure costs

c) External failure cost

d) Prevention costs

Answer 1

The correct option is d) Prevention costs

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