Question

1.

Which of the following is the hardest part of​ change?

A.Overcoming competitive threats

B.Overcoming budget shortfalls

C.Overcoming employee shortages

D.Overcoming employee resistance

E.Overcoming community reproach

2.

ABC Industries developed new pay incentives that are awarded to employees who use the newly established systems. In what way is ABC Industries promoting​ change?

A.By reinforcing the new ways of doing things

B.By monitoring and assessing progress

C.By developing a shared vision

D.By mobilizing commitment

E.By establishing a sense of urgency

3.

Determining whether trainees liked the program measures​ ________ effects.

A.behavior

B.goals

C.reaction

D.results

E.learning

4.

Which of the following uses formal methods for testing the effectiveness of a training​ program, preferably with​ before-and-after tests and a control​ group?

A.Controlled experimentation

B.Organizational experimentation

C.A focus group

D.Behavior experimentation

E.A time series design

Answer 1

1. The answer is D.

Resistance to change is nothing but the actions to oppose the change when the individuals and organizations perceive it as a threat to them. The opposing forces are the forces that resist change and thus support the status quo that is existing conditions in an organization. Resistance to change is the problem for the continuity of the organization improvement. The typical reaction of organization to change are: -

• Employees do not perform their job well.
• They lack organizational commitment.
• They consider older method as best so their productivity decrease gradually.
• It may result in conflict.
• It may result in attrition.
• People lose interest and may result in poor customer service.
• The work environment may become negative.