While investing an email issue, a support technician discovers no user can access their email accounts...
While investing an email issue, a support technician discovers no user can access their email accounts on the company’s email server connected to the private LAN. Pinging the email server form several workstations on the LAN results in 0% packet loss.
Which of the following is the next step the technician should take in troubleshooting the issue?
- Contact ISP, inform provider of issue, ask provider to check server.
- Verify server has valid IP address on Lan subnet
- Escalate problem to server admin to check issues with server.
- Check workstations on Lan for APIPA configuration.
Homework Answers
1)
- While investing an email issue, a support technician discovers no user can access their email accounts on the company’s email server connected to the private LAN.
- Pinging the email server form several workstations on the LAN results in 0% packet loss.
- Check workstations on Lan for APIPA configuration next step the technician should take in troubleshooting the issue.
Option d
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