Question

Discuss the importance of identifying norms within a team. Why is clear communication considered an essential element during team development? Provide an example when you were a team member and the lack of communication caused significant problems for the team.

Answer 1

Identifying norms is important within a team as it provides important information about the expectations and behavior of the team members working on a shared common goal. Norms are developed to define the ground rules of the team. Norms include the manner in which team members interact and communicate with each other, expected working hours, attendance in team meetings, decision-making approach in a team, agenda, supporting each other, time management, listening and reporting etc. Overall norms are general guidelines established in a team to improve effective communication among the team members.
Clear communication is essential for team development as it enhances information sharing, transparency and provides a sense of direction to the entire team. Unclear communication in team results in conflicts and clear communication is essential to solve the problems and resolve the conflicts within the team.
A conflict arose in my team due to the improper delegation of work and improper communication. One of the team members assumed that she was allocated more workload compared to others. The team member conflicted and showed less interest in the work. This affected the entire team performance. The team member never expressed her opinion in the team meetings and the problem continued. The team leader identified the problem after the team members complained about her conflicting activities and low interest and involvement in the team. The team member called for a team meeting and presented the workload of each team member along with their deadlines in a transparent manner. She understood that everyone has an equal workload and started to work to achieve her task within the deadline. This open communication enhanced transparency in the team and team members showed full commitment in completing their respective tasks within the deadline resulting in improved team performance as a whole. This example indicates the importance of effective communication in a team.