Question

how do mega trends affect the Purchasing and Supply Management professional in the exercise of his/her duties and responsibilities – in particular, Supply Chain Management and Supplier Outsourcing in the public and private sectors? What are the salient factors that have contributed to the evolution of the Purchasing and Supply Management profession? Are the use of supply chain management principles/practices and the establishment of strategic alliance agreements with select suppliers more conducive to private sector organizations?

Answer 1

Megatrends are Highly Effective term in terms of defining the way of supply chain management professional activities. Supply chain Outsourcing in public sectors have defined the changes in Operation as well as it also directly decreased the overall level of involvement of human resources in the supply chain.
For maintenance of a supply chain in a large with the network paying attention to different part in the specific supply chain network is very important. For maintaining and monitoring the service quality, Different aspects of the service regarding the quality management should be monitored.

Some of the factors that should be monitored for a supply chain in a large pizza restaurant chain are as follows

Raw material quality

As everything made inside the pizza chain is made from the raw materials. By consistently looking into the quality of the raw materials getting inside the food chain and keeping the material same for each and every branch across the nation or at International standard would be the priority of the food chain. Keeping the taste similar across every branch and developing similar product for every restaurants also an essential part of maintaining the quality as well as provision of service.

Diverse menu

For increasing the overall service quality diversity in menu is required.\ beta diversity provides better competitive advantage over the competitors as customers does not move to other competitor for getting new choices. By successfully creating a diverse menu, overall effectiveness of the supply chain management as well as performance in service quality could be widely increased which would be definitely beneficial for the food chain.

Implementing ERS

Implementation of electronic records systems are very essential for a food chain to maintain and to monitor their overall progress. By monitoring the employee performance as well as number of delivery for Pizzas across different branches can be easily done by electronic record system. This would also increase functionality of the organisation to understand the customer pattern of ordering a specific type of Pizza and to improve the situation of the specific branch accordingly.

Customer feedback

Customer feedback is one of the most important Parts for any food chain. For a large Pizza food chain, taking feedback from the customers is an essential part to maintain the quality of the products. By giving out coupon in exchange to the feedback, overall effectiveness of the orders could be increased as well as by taking proper feedback choices of the customers could be easily understood for maintaining better quality of the food chain.

By using above factors for maintenance of the quality in a food chain, measurement of the profitability as well as quality and service quality can which would definitely benefit the organisation to get better profits from the food chain network.

As the level of profits at private sector is relatively higher than the public sector more of the supply chain systems are oriented towards private sector rather than going for the public sector work. This type of approach directly increases the overall adaptability of the system as well as provide adequate level of support in operation that creates a positive influence on the overall profit generation from the supply chain management strategies.