Question

How would you expect the training activities of a company that is dominant in its product market to differ from those of a company that emphasizes research and development?

Answer 1

Training activities for a company that is dominant in the product market differ from those that have a focus on research and development. Here are the focus of such companies-

Customer service- which companies concentrate on the satisfaction of their customers by offering appropriate services in order to retain them and also set a good example for new customers. Product knowledge - product knowledge is very significant for you. Through which the products are explained to the customers properly. Until and unless the employees are not aware of the product itself it will be very difficult to sell them out. So training is provided to them accordingly.

Product quality- Companies improve the product quality to retain the customers and their faith in the company as well as the product.

The focus of the Research and Development focused companies-

Innovation- The companies which are more into research and development focus on new technologies and target those customers who want innovations and want to look different than the others. So they invest a huge on the research and development activities

The new method of R&D and collaboration- Companies works very hard to concentrate on getting new methods and ways to collaborate and create new innovative products.

So we can say from the above explanation that the training in product market companies is more focused on customer service, improvement of product life and product knowledge of the employees. And on the other hand, the research and development focused companies train their employees about new technologies and developing a new method for collaborative research and development.