Question

Jennifer, a human resources manager, has identified that the poor customer service at her marketing firm is because of the fact that salespeople in the marketing department do not speak the language of the firm's customers. She identifies that salespeople require training and sets objectives for training. According to the training cycle, which of the following steps should Jennifer take next?

a. She should get an external expert to conduct the training.

b. She should evaluate the training program.

c. She should implement the training immediately.

d. She should decide who should participate in the training.

Answer 1

a. She should get an external expert to conduct the training.

She should plan to get external expect help in the process that will help them achieve the same.