Question

Map a business process (flowchart) for a full hospital system including admission, treatment, discharge, billing, and payments.

In addition to providing the graphical flowchart, write a summary description of the use of business process maps in business. What risks exist at each point in the process map? What is the purpose of a business process map? How can flowcharts and maps aid in reengineering processes for improvement?

Answer 1

Answer;

The process ma for the given process is made as below

Process		Risk at each Stage
Admission		Admision lead time shouls not hold the treatment of patieint
Treatment		Right treatment to be given to the patient, avoid mistakes in treatment Patient body to suit the given treatment, avoid reaction. Patient care is important and
Discharge		Adequate discharge medicines to be provided to the patient. All the medical documentation to be updated
Billing		Billing to be made correctly. Patient to paid the bill to hospital unit on time.
Payment		Payment to be made with secure process like cheque or credit card.

Business process map in business: the use of business process map in business is useful in explain the whole business scenario and it gives the clear image of the out boundary of the process. The process map helps in understanding the critical stages and the key inputs associated at each stage so that we can do adequate planning. This is highly used for the process analysis and investigation.

Purpose of Business Process: the purpose of business process is to identify the key stages along with key inputs that are essential for the process and those can be optimized for better output from the process.

Flow chart and map aid helps in reengineering because they provides the visuals for the business scenario and from these visuals one can make meaningful inferences thus helps in reengineering approaches. These provide adequate data and information for reengineering approaches.