Question

Summarise (in 500 - 700 words) at least three peer-reviewed articles(please put the article name as well) on the topic of Enterprise Systems’ integration with Internet of Things (IoT). please put reference if possible.

Answer 1

ECommerce is only going to grow bigger as more and more devices capable of making purchases are connected to the internet. If you don't have an eCommerce website and it's not mobile friendly, stop reading this and get on top of that before your business keels over and dies like Blockbuster.When a customer checks out of an eCommerce web store, their credit card and shipping information must be acquired to ensure payment and delivery. However, eCommerce allows for easy collection of extra data like email addresses, phone numbers, social profiles and more. This allows companies to avoid any misunderstanding by sending an email reminding the customer that you are replacing their coffee and eggs and that their card will be charged X amount of money. For other companies, it allows them to retain customers by warning them that their product is about to need to be replaced followed by an inquiry as to whether or not they want to order a new one.

However, integration of this data with line of business (LOB) applications like CRM and ERP systems, among others, as absolutely essential. Pulling this information into individual CRM profiles, as well as information from the connected device they have bought allows you to monitor their individual customer profile for replacement, repair, usage and more. As mentioned before, all these individual profiles aggregated can give you correlative insight into usage and the product itself. Without LOB eCommerce integration, not only is none of this possible, but your competition will swallow you alive. IOT, eCommerce and LOB application data needs to be integrated onto one intuitive platform to take full advantage of this exciting new technology.

Two obvious challenges are security and integration. Secure smart device networks with private data and sensitive information need safeguards that mitigate the possibility of theft or malicious attack. Thankfully, cryptography is a blossoming field that will help stem a wave of security and privacy concerns. Layered security protocols and consumer education (cough people using simple passwords cough) can also help with the safe implementation of the internet of things.

Integration is challenging for most businesses. Companies worry about total cost over time, ability to scale and adapt, the IT resources needed to maintain the system, time to deploy and security. Additionally, IOT integration with eCommerce and LOB systems will require custom integration. In the end, it all comes down to the company chosen to build the custom integration. We've created this comprehensive guide to integration projects that can help navigate you through a complicated process.

The internet of things is a remarkable technological revolution full of advantages to our everyday lives and the way we do business. For those that take full advantage of this bounty, the rewards are limitless.