Question

5) Giving employees discretion in how they deal with customers is called ________. empowerment strategic maneuvering centralization an adhocracy a cooperative strategy

6) Zappos's internal focus on its employees to foster commitment and good morale reflects a(n) ______ culture. adhocracy rational dysfunctional group hierarchical

7) Zappos's employees share and believe in the company's goals and purpose. This represents a ______ culture. symbolic weak strong rational dysfunctional

8) Zappos's employees share and believe in the company's goals and purpose. This represents a ______ culture. symbolic weak strong rational dysfunctional

9) Match the Answers

OutputsOrganization

Toyota

General Mills

Procter & Gamble

Ernst & Young

Goodyear

L. L. Bean

ReMax

Wells Fargo

Answers: realtor services, cheerios, auditing services, pampers diapers, camry, throw blanket, tires, automobile loan,

Answer 1

5) Empowerment is the term that applies when giving employees discretion in how they deal with customers. Whereas the remaining ones don’t apply in this context.

6) Group culture is being reflected when Zappos's internal focus on its employees to foster commitment and good morale. Whereas the remaining culture are not relevant in this context.

7) Strong culture is something is being represented when Zappos's employees share and believe in the company's goals and purpose.

8) Strong culture is something is being represented when Zappos's employees share and believe in the company's goals and purpose.

9)

Toyota - Automobile loan

General Mills – Cheerios

Procter & Gamble – Pampers diapers

Ernst & Young – Auditing services

Goodyear – Tires

L.L.Bean – Throw blanket

ReMax - Realtor services

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