Question

Which of the following is NOT an internal feedback mechanism that can signal that the organization needs to change in response to environmental forces?

Customer surveys

Attitude surveys

Performance data

Employee performance evaluations

Answer 1

The answer:

Correct option: Customer surveys

Explanation:

Organizational change refers to the modifications in the organization by implementing changes in system, processes, structure, or strategic direction. The changes are the result of external environmental forces or internal forces. The aim of the organizational change is to improve the performance of the organization in a planned way.

• Customer survey helps the organization to understand customer needs, preferences, expectations, and the quality of existing products or services. Using customer survey, the organization may understand the loopholes in the product and/or marketing efforts, not the requirement of changes. Hence, this option is correct.
• An attitude survey is designed to understand employee attitudes towards the organization. It helps the organization to identify the changes required in the organization internally. Hence, it is not the correct option.
• Performance data: Performance data helps to understand the internal health of the organization. For instance, decreasing profit helps the organization to introspect the existing systems of the organization. Hence, it is not the correct option.
• Employee performance evaluation: This helps the organization to understand employee performance and the need for changes in the organizational system, processes, or structures. Hence, this is also not the correct option.