Question

Your boss is interested in hiring a consultant to help identify potential managers among current employees of a fast-food restaurant. The manager’s job is to help wait on customers and prepare food during busy times, oversee all aspects of restaurant operations (including scheduling, maintenance, on-the-job training, and food purchase), and help motivate employees to provide high-quality service. The manager is also responsible for resolving disputes that might occur between employees. The position involves working under stress and coordinating several activities at one time. She asks you to outline the type of assessment program you believe would do the best job of identifying employees who will be successful managers. What will you tell her?

Answer 1

In order to identify the employees who could be successful managers, we need to assess who can handle pressure and high orders efficiently and make their colleagues work by encouraging them and helping them along with their work. Such employees are perfect for the post of managers because they would be able to motivate their team even in the toughest of situations. We need to ask her to evaluate the performance of each employee and take the opinion of employees on who helps them work as a team the most and filter the candidates based on the combination of all these results. Such assessment would give the best people for manager posts .