Question

List the key steps in process mapping. Describe the role each step plays in the mapping process.

Answer 1

Below are the key steps in process mapping and role each step plays in the mapping process:

• Identify the problem: This is the most important step in process mapping, identifying the problem accurately is extremely important as the entire process map is based on the problem identified.
• Identify the activities involved: It helps to capture broad level of activities involved in the process map.
• Identify the boundaries: It helps to identify start activities and end activities of the process map.
• Identify steps involved: It helps to identify detailed action plan and path to be followed in the process map.
• Finalize process flowchart: It helps to bring all stakeholders agree to the flowchart and process followed in the flowchart.