Question

University board of directors has the following problems in 2019 budget plan meeting: He has faced: The windows of the university's congress and conference center (KKM) occasionally leak water and therefore, windows must be renewed. Cost of renovating windows immediately 200 TL. However, a financial fund that is likely to be transferred to the university within two years There. If this fund is approved, the CCC will be completely destroyed and renewed. This fund The Board of Directors considers the probability of undue delay to be 30%. If the Fund is approved KKM (and of course the windows) will be renewed without cost. The Fund is not approved and In the autumn of 2021 on the windows of the board is not renewed windows in 2019 will need to be replaced. This change is a fast or normal program in 2021 can be done within. The cost of the program is 300 thousand TL. there is no risk of any damage to the windows or water leakage again. Normal program £ 250 thousand. However, in this program window change jobs may fall into winter season damage to windows and seals are adversely affected. In the winter of 2021-22, if there is much precipitation, An additional allowance of £ 80 thousand will be required to be provided. Meteorology specialists 2021-2022 the probability of a very rainy winter in the winter gives 50%. Create a decision tree for the problem, taking into account all the possibilities and uncertainties. Tree Calculate the probability of success by solving and show the optimal selection.

Answer 1

Internal customers are people from within your organization or your partners to whom you provide your services in order to deliver the final product/service. Internal customers are your coworkers, like your Manager or your sales person who brings in the orders. External customers are people who are buying your final product/service. External customers are your clients who buy from you and are the source of revenue. Most companies only consider external customers as their customers since they are the ones who feedback.But a dissatisfied external customers could be because of your internal customer service. This could be as a result of an unhappy coworker tranfering a bad service to the external customer. For external customer delight, you first need to make sure that your internal customers are satisfied. You satisfaction and delight in order to achive external customer delight