BALANCED SCORECARD
An organization’s IT function has the following goals:
• Improve the quality of IT solutions and services to its internal users.
• Increase the ratio of planned benefits to realized benefits from systems solutions.
• Fully match IT strategy with enterprise strategies.
• Integrate information systems architectures to minimize database redundancy and increase systems reusability across the user community.
Required
Develop a BSC depicting specific measures for each of the four BSC perspectives.
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