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Which of the following statements is false regarding total quality management (TQM)? a. TQM is a...

Which of the following statements is false regarding total quality management (TQM)? a. TQM is a management method focused on quality for the customer. b. The adoption of TQM means that the organization is managed to excel on all dimensions. c. The adoption of TQM means that the customer ultimately defines quality. d. With TQM, managers determine the company’s performance standards according to what is important to them.

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Answer #1

Solution:

The false statement regarding total quality management is "With TQM, managers determine the company’s performance standards according to what is important to them." because performance standards are determined based on what is important to the customers.

Hence option d is correct.

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