Question

You receive an appointment request from Ms. Ying through the patient portal. She is requesting an appointment time already filled by another patient. You contact Ms. Ying, and she informs you that when she requested the appointment, the time was available and she needs to be seen right away. How should you handle this situation? Write a paragraph explaining what you would do. After posting go back and review the various answers to see if any important information was omitted.1

Answer 1

I will make her understand what does taking appointment means . It's the time taken from the physician in advance for consultation . Once the appointment is taken it can be changed based on physician or patients request but you can't be seen at a time already filled by another patient . It will be a bias and disrespecting that patient . If she has an energy and wants to be seen by the physician immediately then she must go to the emergency department or if she can wait then she will be seen after finishing that days total appointments.