HomeworkLib
Question

This case presents two phases of a large business transformation project involving the implementation of an ERP system with tBombardier Transportation posted revenues of $6.6 billion for the period ending January 31, 2007. This represented 45% of Bomaircraft and one corporate model. Its range of 8 regional aircraft consists of both turbo-prop and regional aircraft. The BraLegacy information systems The group of information technology applications that had been supporting Bombardier Aerospaces mIn 2001, the process of establishing the need for a new integrated manufacturing system was headed by a group of senior managprospective form in an ERP environment and outline the benefits they expected from the BMIS implementation. The output of thiregular meetings with their staff, some forwarded presentations and some made no specific effort to ensure employees were infthe business environment (unrelated to the project) meant that attending workshops was not always possible for some managers.that Mirabel was selected because the CRJ700 is very much a manufactured plane, and this model of plane is expected to driveimplementation of the BMIS, but was completed as a separate initiative. This entailed changes to processes and employee rolesone user had to begin cleaning data on 20 suppliers and 1,200 parts. This involved reorganizing and cleansing data from hundrPower users brought themselves up to speed for their courses by talking to business analysts, looking over process models andDuring the shutdown period preceding the Go Live, the BMIS project team executed the cutover plan and prepared help desk faciUsers from various functions complained that they sometimes experienced significant delays in getting answers to their querieManagers were not using the reporting functionality available in the system. Information was being requested in the same wayusers with data, he agreed that it should be used to provide the data for measurement. He strongly believed that the businessassign it to a supplier to transform the requisition into a purchase order. Once completed, purchase orders were printed andSponsorship The project champion for this second roll-out was the Vice-President at Saint-Laurent. He firmly believed in theUser preparation and training Education and training messages were tailored to the specific needs of the different hierarchicThe Go Live went very well. The business had a contingency plan to keep production running in case of problems. However, therto be supported by the BMIS. Most users wanted all their tasks in the new system as soon as possible so that they would not hThe project personnel had to be managed with caution. While benefits were highly desirable and depended, in part, on the paceSuccessfully Navigating the Turontent Skies of a Large-Scale ERP Implementation Appendix 1 Bombardier Aerospaces History TimAppendix 2 Bombardier Aerospaces Manufacturing Facilities MANUFACTURING FACILITIES Canada Saint-Laurent, Quebec Saint-Lauren

How can we assess whether a project is a success or a failure?

Sponsorship The project champion for this second roll-out was the Vice-President at Saint-Laurent. He firmly believed in the necessity of the BMIS for Bombardier's future growth. He advocated strongly for the system and was the one who brought senior management at Saint-Laurent on board. The change leader was also a strong advocate of the system. He pushed the deployment and change within the plant. In addition, the CEO of Bombardier Aerospace was leading the change from the top level of management. The Vice-President at Saint-Laurent made sure the message was conveyed across the organization by holding senior management meetings, attending and playing an active role in project kick-off and progress meetings, conducting the opening and closing of user education sessions, participating in the management training 'How to Accept Change, etc. The presence of the Vice-President during these activities sent a very strong signal to the employees. The Vice- President explained that the project was essential to ensure the growth of the company, as the legacy systems were unable to support Bombardier's development. At the same time, he insisted that his directors and managers take the lead in the project in order to be clearly responsible for what was happening in the plant. This behaviour induced similar behaviour among the directors and managers. They set aside time for training for their employees and made participation a priority. They helped review mapped processes and they took the lead in the implementation, knowing that their participation would have an influence on the final product Saint-Laurent would receive. Senior management at Saint- Laurent made the project a clear priority and communicated this to their employees. Even power and super users fulfilled change leadership roles among their peers. The vision was communicated through different media to ensu
business   Operations-Management   
0 0
Next > < Previous
Sort answers by oldest

Homework Answers

Answer #1

Ans: The project went live on the planned date without any significant disruptions to service. The business had a contingency plan to keep the operations running in case of problems. There were no problems and a very hire rate of 97% data accuracy was achieved and the stabilization phase was shorted than expected.

0 0
Know the answer?
Add Answer to:
How can we assess whether a project is a success or a failure? This case presents...
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for? Ask your own homework help question. Our experts will answer your question WITHIN MINUTES for Free.
Similar Homework Help Questions

  • #2 Please FLEXIBLE BENEFITS SYSTEM IMPLEMENTATION AT MEDICAL CENTER CASE 1.2 ement a ne Senior management...

    #2 Please FLEXIBLE BENEFITS SYSTEM IMPLEMENTATION AT MEDICAL CENTER CASE 1.2 ement a ne Senior management of Shah Alam Medical Center decided to system that would reduce the cost and improve the service of its emplo procure and implem yee benefits cover stem would have to meet four goals: improved responsiveness to employee nea s flexibility, better cost management, and greater coordination of human resoura re tives from four departments-Human Resources (HR). Financial Systems (FS), and Int Services (IS)-and six...

  • Who do you think are top 3 stakeholder groups Now that you are familiar with the...

    Who do you think are top 3 stakeholder groups Now that you are familiar with the project, what are some areas that are more likely to change? What are ways to monitor the effectiveness of stakeholder engagement? CASE STUDY VIII. Integration Management About Global Information Store Introduction In the relaunch of the ERP system, now with Ms. Adriana Holmes as the new CPO, the project team reexamined and refreshed the business case. After a detailed analysis, the team agreed to...

  • Case (ABC Company): ABC is an IT company specialized in developing web-based and mobile applications. Each...

    Case (ABC Company): ABC is an IT company specialized in developing web-based and mobile applications. Each application is custom designed according to customer requirements. Project managers are assigned to each project only after the sales department has a signed contract. The project managers can come from anywhere within the company. The assigned project managers can be responsible for as many as seven projects at one time. In the past, there has not been enough emphasis on project management. At one...

  • Case Study 1: American Water Keeps Data Flowing American Water, founded in 1886, is the largest...

    Case Study 1: American Water Keeps Data Flowing American Water, founded in 1886, is the largest public water utility in the United States. Headquartered in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 16 million people in 35 states, as well as Ontario and Manitoba, Canada. Most of American Water's services support locally managed utility subsidiaries that are regulated by the U.S. state in which each operates...

  • Part 5: Project Quality Management The Recreation and Wellness Intranet Project team is working hard to...

    Part 5: Project Quality Management The Recreation and Wellness Intranet Project team is working hard to ensure that the new system they develop meets expectations. The team has a detailed scope statement, but the project manager, Tony Prince, wants to make sure they're not forgetting requirements that might affect how people view the quality of the project. He knows that the project's sponsor and other senior managers are most concerned with getting people to use the system, improve their health,...

  • Please read the following additional details regarding the Recreation and Wellness Intranet project: Several people on...

    Please read the following additional details regarding the Recreation and Wellness Intranet project: Several people on the Recreation and Wellness Project are confused about who needs to do what for the testing portion of the project. Recall that the team members include you, a programmer analyst and aspiring project manager; Patrick, a network specialist; Nancy, a business analyst; and Bonnie, another programmer analyst. John Prince is the project manager, and he has been working with managers in other departments to...

  • Case Study 12: Hong Kong Police’s Project Management B Chuah Background In the 1990’s, Hong Kong...

    Case Study 12: Hong Kong Police’s Project Management B Chuah Background In the 1990’s, Hong Kong Police (HKP) was responsible for the public safety and internal security of Hong Kong. She came under the umbrella of the Security Bureau of the Government of Hong Kong. It had more than 34,000 employees, of these, over 26,000 were disciplinary staff. This was the largest department within the hierarchy of the Government of Hong Kong. The organization structure of HKP was rather complicated....

  • Apollo Tech Solutions Case Study Part Two The deadline for submitting proposals was 8 April 2012...

    Apollo Tech Solutions Case Study Part Two The deadline for submitting proposals was 8 April 2012 and Arnott was looking forward to receiving three submissions from the consulting firms. He cleared his diary and arranged the meetings for the following two weeks. Ferguson & Co and EuroComms Solutions came back immediately with dates to present their initial proposals to him; however, ITL seemed very reluctant to agree to time. Finally, Arnott was contacted by the Senior Partner in their Strategy...

  • KM THE BOYGUES TELECOM WAY The case underneath presents the approach of the Knowledge Management adopted...

    KM THE BOYGUES TELECOM WAY The case underneath presents the approach of the Knowledge Management adopted by a well-known French company. The Bouygues Telecom way With more than six million customers and a network covering 98 per cent of France, Bouygues Telecom, created in 1994 as a subsidiary of the Bouygues global industrial group (turnover : 19 billion euros in 2000), has established itself as one of the most dynamic and innovative players in the French mobile telephony market. But...

  • Imagine that you have been appointed as a project manager for an important IT project in...

    Imagine that you have been appointed as a project manager for an important IT project in a large firm.  Answer the following questions: Briefly outline which category of employee (top managers, business analysts, designers, developers, testers, system administrators, end-users) you will have frequent interaction with during the seven phases of the Systems Development Life Cycle and briefly explain why your interaction with these categories of employees will be frequent. What project management tools would you draw on over the course of...

ADVERTISEMENT
Free Homework Help App
Download From Google Play
Scan Your Homework
to Get Instant Free Answers
Need Online Homework Help?
Ask a Question
Get Answers For Free
Most questions answered within 3 hours.
ADVERTISEMENT
ADVERTISEMENT