Question

Part 5: Project Quality Management

The Recreation and Wellness Intranet Project team is working hard to ensure that the new system they develop meets expectations. The team has a detailed scope statement, but the project manager, Tony Prince, wants to make sure they're not forgetting requirements that might affect how people view the quality of the project. He knows that the project's sponsor and other senior managers are most concerned with getting people to use the system, improve their health, and reduce healthcare costs. Users want the system to be user-friendly, informative, fun to use, and fast.

Tasks

1.      Develop a list of quality standards or requirements related to meeting the stakeholder expectations described in the Running Case. a brief description of each requirement. For example, a requirement might be that 90 percent of employees have logged into the system within two weeks after the system rolls out.

2.      Based on the list created for Task 1, determine measure progress on meeting the requirements. For example, employees log into the system as part of the training program and track who attends the training. also build a feature into the system to track usage by user name, department, and other criteria.

3.      After analyzing survey information, Pareto chart to see which types of recreational programs and company-sponsored classes generated the most interest. First,spreadsheet in Excel using the data in the following table. List the most frequently requested programs or classes first. check entries

Requested Programs/Classes

# of Times Requested

Walking program

7,115

Volleyball program

2,054

Weight reduction class

8,875

Stop smoking class

4,889

Stress reduction class

1,894

Soccer program

3,297

Table tennis program

120

Softball program

976

Answer 1

Answer:

Given are the user expectations of the system:

getting people to use the system, improve their health, and reduce healthcare costs. Users want the system to be user-friendly, informative, fun to use, and fast.

Associate or derive requirements from the expectations:

Expectations                                                   Requirements

Getting people to use the system	90 percent of employees have logged into the system within two weeks after the system rolls out.
Improve user health	Reduce sick leaves from 40% to 20% of the users in a quarter.
Reduce healthcare costs	Reduce healthcare quarterly costs from $100,000 to $80,000
User-friendliness	Double the pages browsed by the user and supported platforms or reduce bounce rate from 80% to 70%
Informative	Help center pages from 10 to 20.
Fun to use	Reduce the errors in the system by 20%
Fast Performance	Reduce the page load time from 120 secs to 90secs.

2 Create a metric for each one and measure and track the progress.

For example

Users Log rate = Users logged into the system / Total number of users in the system or database.

Use analytics or similar tool to measure the Metric to decide met the requirement or not.

3

Use the Excel template called the Pareto chart.

Search for the excel template and use the problem analysis as shown below.

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Hope this helps.

Let me know if you need more information.