Question

7. A healthcare system that offers free flu shots to all insured patients is meeting which strategic quality priority?

a. Safety

b. Patient and family engagement

c. Coordination of care

d. Effective prevention and treatment practices

e. Use of best practices

8. A clinic that utilizes nurse navigators to ensure patients are scheduled in a timely fashion for necessary appointments, understand their medications, and monitor their symptoms is succeeding at which strategic quality priority?

a. Safety

b. Patient and family engagement

c. Coordination of care

d. Effective prevention and treatment practices

e. Use of best practices

9. A matrix that depicts clear relationships between customer and process requirements is called:

a. Voice of Quality

b. Voice of Deployment

c. Voice of Process

d. House of Quality

e. House of Process Control

10. The process capability ratio compares the width of the process distribution with the range of the _________________ limits.

a. specification

b. control

c. standard deviation

d. attribute

e. variable

11. The upper and lower specification limits for a component are 0.150 cm and 0.120 cm, respectively. The process standard deviation is 0.003 cm, and the process average is 0.138 cm. What conclusion can be drawn?

a. The process is capable

b. The process average is out of statistical control

c. The process is not capable

d. The specifications should be changed to 0.141 and 0.135

e. The control limits should be changed

12. Changing the culture of an organization to a Lean culture:

a. usually happens very quickly

b. can take years to occur

c. requires specialized training of only a few key leaders or champions

d. is easier when senior leadership keeps its distance so that the frontline workers can be the expert problem solvers

e. requires staff dedicated only to Lean project implementation

13. When a patient in the intensive care unit (ICU) needs blood products, the nurse must call the blood bank and request that the blood be delivered directly to the patient’s room at that time. This is an example of:

a. a product storage system

b. waste in the system

c. a just-in-time inventory system

d. a push system

e. value stream mapping

14. A value stream map depicts:

a. activities that are valuable to the hospital

b. activities that are valuable to the customer

c. activities that are annoying to the customer

d. b and c are correct, but not a

e. a and b are correct, but not c

15. According to the text, if each step of a process has a high probability of functioning effectively for a given period of time, the process is said to be:

a. well designed

b. appropriate

c. reliable

d. a quality step

e. a high probability step

Answer 1

Health insurance is a must and important entity in todays time. It is associated with adequate health access and appropriate care.

Safety is an essential part of health insurance, where the risks for diseases have to be identified foe the client and health promotion is to be done.

Hence, option (a) is not correct.

Patient and family engagement in health practices and insurance involves community involvement and support.

Hence, option (b) is incorrect.

Coordination of care inclides integrated service provision

Hence, option (c) is incorrect.

Use of best practices involves evidence based care

Hence, option (e) is incorrect

Prevention and treatment practices involves providing free flu shots to patient for prevention of disease.

Hence, option (d) is correct.

(Please create individual order for each question)