a. Prospector
b. Analyzer
c. Low cost defender
d. Differentiated defender
e. None of the above
a. Prospector
b. Analyzer
c. Low cost defender
d. Differentiated defender
e. None of the above
a. quality
b. service
c. delivery
d. cost
e. flexibility
a. increasing insurers’ support of policies
b. lowering costs of quality healthcare for individuals, families, and employers
c. increasing access to primary care providers
d. reducing excess waste in the healthcare system.
e. reducing overuse of high cost emergency care
a. Quality
b. Flexibility
c. Delivery
d. Policy
e. Revenue
a. Safety
b. Patient and family engagement
c. Coordination of care
d. Effective prevention and treatment practices
e. Use of best practices
a. Safety
b. Patient and family engagement
c. Coordination of care
d. Effective prevention and treatment practices
e. Use of best practices
a. Voice of Quality
b. Voice of Deployment
c. Voice of Process
d. House of Quality
e. House of Process Control
a. specification
b. control
c. standard deviation
d. attribute
e. variable
a. The process is capable
b. The process average is out of statistical control
c. The process is not capable
d. The specifications should be changed to 0.141 and 0.135
e. The control limits should be changed
a. usually happens very quickly
b. can take years to occur
c. requires specialized training of only a few key leaders or champions
d. is easier when senior leadership keeps its distance so that the frontline workers can be the expert problem solvers
e. requires staff dedicated only to Lean project implementation
a. a product storage system
b. waste in the system
c. a just-in-time inventory system
d. a push system
e. value stream mapping
a. activities that are valuable to the hospital
b. activities that are valuable to the customer
c. activities that are annoying to the customer
d. b and c are correct, but not a
e. a and b are correct, but not c
a. well designed
b. appropriate
c. reliable
d. a quality step
e. a high probability step
Which of the following is NOT a competitive priority of an operations strategy?
C. patient-centered care
Six area which act as competitive priorities are cost, quality, delivery, flexibility, customer focus and know-how. All the other 3 options are a part of these six areas except patient-centered care (also the question does not mention who the customers are / what the business is and hence we cannot conclude that patients are the customers, else customer focus i.e patient focus / patient centered care would have been the correct answer as well)
An obstetrician’s office decides to offer complimentary massage during routine office visits, but charges higher prices for these appointments. Which business strategy have they chosen?
B. Analyzer
Analyzers try to keep their position strong in the core product market (in this case obstetrics) but want to expand into new product market as well (in this case massages).
Memorial Hospital is known as a leader in research and innovation. The hospital just announced that they are now offering a new heart valve procedure that can be performed on an outpatient basis. What is their business strategy?
A. Prospector
Prospectors focus on growth through the development of new products and markets for these new products. In this case, the hospital iis looking to develop a new market for the their new heart valve procedure.
Accomplishing better patient outcomes (clinical and experiential) than your competition means competing on:
A. Quality
Karuppan, C. M., Waldrum, M. R., Dunlap, N.E. (2016) Operations Management in Healthcare: Strategy and Practice
(Chapter 2, Strategy, Page 51)
Which of the following is NOT a competitive priority of an operations strategy? quality cost patient-centered...
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Question 15 Which of the following is the quality program managed by the US Department of Commerce's National Institute of Standards and Technology? Baldrige Performance Excellence Program The Joint Commission National Committee for Quality Assurance Ambulatory Safety and Quality Program Question 16 Which of the following organizations was the first to sponsor a program to improve the quality of care in US hospitals? American College of Surgeons The Joint Commission Medical Group Management Association Centers for Medicare & Medical Services...
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Answer NO Question Which of the following is not the responsibility of an operations manager? a. acquiring financial resources managing inventories planning production d. scheduling production was a radical change in manufacturing organization which made equipment with complex parts a. division of labor b. scientific management c. interchangeable parts d. craft production In the recent time, there has been a major paradigm shift in the way consumers and business operate. This is motivated by a) Internet Revolution b) Globalization c)...