Question

How is customer service important as a receptionist, in the office, and on the phone?In what scenario would you use interpersonal communication skills to help facilitate patient care?

Answer 1

How as receptionist castomer in the service office, and impositant on the as a phone ? Customer service can be considered as a dedicated Posponsibuh a n dwaal. An indirdual can trooside cestamos service ihrough various methods uks live chats, emails, social media and important methods 090 00 the phone, direct soovil dia goceptionist. 7 receptionis h should be empathetic and polne at they spend most to their day dalking to customers an important sole of a receptionist in the office as to w here the Visitors of of the the Bount dock by greating Deltoming and diseciling them appropriately They have to maintain a good security posameica and telecommunication System, receptionist in the office can provide direct live service which is tritt be most effective for the customear Another quality sal 9 do de teamine sidero mode 9 a poolesional manner. Receptionist also plays an positive odle through phone calls but by Pace to face conversations poolded a clear way of service. PAGE-I

On the other hand telephonic conversations remains as a powerful way to solve problems and assues raised by the visitors. Most valuable point of service through phone calls can be described as anyone can contact the necoptionist from anywhere at any time. This type of service can be considered as personalised suppoot. Phone service see seems to be expensive when It compared to in the office" customer service, customer OUT CU OCA to how we In conclusion all kinds of services are important. It depends we areat our clients or customers. service is a skillful responsibility. will sation of available can improvise customer service The better technologies PAGE - I

In what Comunication scenario would skilno help you use faltate neapesso potion 2002 can ona with The Pelopos sonal communication skills be defined as he skills we use an daily life to communicate and antogart other people whether individually oo groups. There still are important to manage. emotions. Eacy one can improve your by evaluating how you integant with ona skills thors. such It is necessary to have inteapersonal skills for a health care procesional Bonele interacting with her i smile can ride a lot of pain bad emotions. patients. and for an example, a health professional as having en a consoas ation with a patient who is supposing from a severe life threatening health condition Encourage the patient to approach you with their proobloms, Be sensitive to their needs and feelings. If & important that you have do empathize with partients and exaggerate their condition so health gelated prooblems. PAGE 1

he Pontapersonal skills should be applied : & When we particupate ward sounds & Bed side consultation & when we administe medications. & while conducting patient counselling while providing laboratory results. t when we educate patients. etc. Bester use of interpersonal skills helps to build a healthy relationship patient between and health care professional. PAGE-V

Question is answered as two parts. The first part describes customer care importance and the second part describes interpersonal skills for patient care.