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A patient calls to request an appointment for today because they have had a cold for...

A patient calls to request an appointment for today because they have had a cold for over a week. The patient states that the only time they can come in is between 11am-2pm, because they need to leave for work at 3pm. You have two appointments, but not in the requested time frame. They are 2:15pm and 3pm. How would you handle the following scenario?

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Answer #1

To handle this situation, the person should inform the patient that the appointment was available only in the time schedule of 2.15pm and 3 pm. Ask the patient whether it is possible to reach the work after consulting the doctor at 2.15pm. Otherwise, the patient can have the appointment on next day early. Still, the patient wants to meet the doctor the same day itself, then the person has to exchange with the other patient appointment who has least priority to see the doctor. Doctor's office has to call the concerned patient and to check whether it is acceptable in the change of appointment timing and to reschedule the appointment.

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