Question

1.What is effective listening and how it can be used to communicate better with people from a health services background?

2.Explain the areas in which you would take care of the confidentiality procedures while dealing with people from health or community services backgrounds.

Answer 1

1.Effective listening skills are the ability to actively understand information provided by the speaker, and display interest in the topic discussed. It can also include providing the speaker with feedback, such as the asking of pertinent questions; so the speaker knows the message is being understood

Listening sem the purposes ening serves a number of possible peoposes, & purposes of effective listening helps in the better communication with people from health Services background A It helps in better communication by - i) Specifically focus on the messages being .. communicated, avoiding, distractions e preconceptons c) gain a full d accurate. understanding into the patient's point of view & ideas. ü) Critical thinking, helps in critically, assess what is being said'..; ev) To obsere the non-verbal equs. I like modding, . Smelling) accompanying what is being said to enhance understanding ... V showing interest, comeiro l concentration helps to gain relief from the patient & patient's relatives. re) lelps to encourage the speaker to communicate felly, openly & honestly preventing any ry coumur to you tules to ene hones nication gapi wi) develop am selflessness approach, putting the speaker first, which will help to reduce the anxiety of the patient. rii) Active listening helps in preventing health ears, reeodd errors., Scanned with CamScanner

2.The principle of confidentiality is about privacy and respecting someone’s wishes. It means that professionals shouldn’t share personal details about someone with others, unless that person has said they can or it’s absolutely necessary.

Confidentiality

Confidentiality is the protection of personal information. Confidentiality means keeping a client’s information between you and the client, and not telling others including co-workers, friends, family, etc.

Areas of maintaining confidentiality include:

• individual files are locked and secured
• support workers do not tell other people what is in a client’s file unless they have permission from the client
• information about clients is not told to people who do not need to know
• clients’ medical details are not discussed without their consent
• adult clients have the right to keep any information about themselves confidential, which includes that information being kept from family and friends.

The types of information that is considered confidential can include:

• name, date of birth, age, sex and address
• current contact details of family, guardian etc
• bank details
• medical history or records
• personal care issues
• service records and file progress notes
• individual personal plans
• assessments or reports
• guardianship orders
• incoming or outgoing personal correspondence.