The nurse has identified a problem for the nursing unit: low client satisfaction. Clients are dissatisfied...
The nurse has identified a problem for the nursing unit: low client satisfaction. Clients are dissatisfied with the long waiting periods, lack of information, and the impersonal attitude of the staff. Apply the decision-making process to this problem. How would you assess the problem? How would you gather information? Who would you involve to solve the problem?
Homework Answers
The problem can be assessed in the following way
- The progress of the patient is the first line to assess,because when there is a dedicative service the quality will increase and the rateof complaint will decrease
- Assess the work for compliance with the standard of care
- Identify the root and cause of the problem (nursing shortages, work pressure, long working hours)
The information can be gathered by direct observation, feedback from th colleague in regards to job satisfaction and improvement to be done.The nursing supervisors ,in charges can be involved to solvdvtge problem by regular screening of the problems and finding a solution for it.
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Why?
2. The nurse has a legal and ethical obligation (fidelity) to
follow the physician's order. Is there ever a situation when the
nurse can ignore a physician's order?
3. Under what legal principal was the hospital held liable for
the nurse's actions?
4. What other actions might the nurse have taken, besides
putting up the side rails, to prevent the patient from...
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