Question

You are the manager of a auto service department at a location at a large multi-brand, multi-location car dealership. You have been in discussions with the company’s accounting manager to determine the management reports that are available to you. The accounting manager indicates that they can provide monthly reporting to you on the following four areas:

A) efficiency data on your department’s work performance.

B) quality data on your department’s work performance.

C) profitability data of the whole company.

D) profitability data of your service department. Your company will charge your department’s budget for the reports you receive and you have a limited budget with many competing priorities.

1) Looking at each available report category identify the priority, most important to least important, you would place on that reporting.

2) Explain the reasoning for your prioritization. Finally you determine that you can only “afford” 3 of the 4 types of reports.

3) Which three would you want and why?

4) Which would you decide to do without and why?

Answer 1

Answer 1

Looking at each available report category the most important to least important reports are as follows ( priority wise )

1.efficiency data on my department’s work performance.

2. quality data on my department’s work performance

3.profitability data of my service department.

4. profitability data of the whole company.

Answer 2

As I am the manager of a department my first priority would be the data regarding my department .First of all the top report among the various reports would be efficiency data report as the efficiency would determine the quality of the work done .Efficiency is the most vital ingredient  in the recipe of profit .The second would be the quality data report of my department as quality of work determines the probable chances of profit .Higher the quality higher the profit .The third would be the data report on profitability of the department to actually access the true result of my department's efficiency and quality.The last in my sense i would prioritize would be the profitability data of whole company.

Answer 3

If I could choose only three among the existing four reports i would choose The data report on efficiency of my department ,the data report of quality of my department and data report of profitability of my department  as they would help me in analysing the current situation of the department as well as take appropriate corrective measures .

Answer 3

I would go without the report on the data of profitability of the whole company as I am a manager of department and has authority and responsibility of that department . I can not take decisions for the whole company thus I would rather focus on my dpartment