Question

What three options does Prue have to pursue the complaint further if she is unhappy with the outcome of her compliant to the disability service?

Answer 1

A complaint on a disability service is when the required or standard of care is not provided to the residents which makes them to complaint. The initial steps are speak directly to the person who causes the discomfort, report the concerns,register complaint

If unhappy with the outcome of the complaint raises the following can be approached for satisfactory actions with regulatory authorities

• Disability service commissioner :They involve directly in solving the problem with the disability center
• Human rights commission :This provides a resolution process to solve the problem
• National Disability abuse and neglect hotline can be contacted for further help
• The health complaint commissioner plays the next role
• If nothing found satisfactory then an advocate can be involved to sort this issue.